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BEGIN:VEVENT
UID:20260812T115933Z - 47401@2c61967ae9ea
DTSTART;TZID=Europe/London:20251023T100000
DTEND;TZID=Europe/London:20251023T120000
CREATED:20260812T115933Z
DESCRIPTION:<a href="https://www.lalc.co.uk/event/handling-difficult-situat
 ions-291">Handling difficult situations</a>\nThis session provides invalua
 ble guidance to help resolve and deal effectively with the day to day chal
 lenges facing local councils\; for both officers and councillors. The trai
 ning presents practical advice and offers guidance to help create positive
  outcomes. This includes examples of how to deal with poor behaviour and f
 oster greater civility and respect (both within your council and externall
 y). Participants will be taken through\; - Guiding principles of conduct a
 nd support available Adopting and implementing good policies Conflict reso
 lution and dealing with difficult issues Dealing with challenging people A
 ddressing internal conflicts\, bullying and wellbeing Managing adverse pub
 licity and misinformation Organised by colleagues from Cambridgeshire & Pe
 terborough Association of Local Councils Ltd (CAPALC)\, this session will 
 be delivered by Mike Deegan Consulting. Mike Deegan has over 20 years expe
 rience working with a charity and a decade as a councillor with his local 
 parish council. His experience means he knows how to address relevant diff
 icult situations to help find solutions and positive outcomes.
DTSTAMP:20260812T115933Z
LOCATION:Zoom link TBC
SUMMARY:Handling difficult situations
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